Returns & Exchanges Policy - MyTFC (The Fix Cellular)

At **MyTFC (The Fix Cellular)**, your satisfaction is our top priority. We want you to be completely confident with your purchase of **mobile accessories**. If you receive a **defective, damaged, or incorrect item**, you may be eligible for an exchange or return according to the following policy. We're here to ensure a hassle-free experience.

Return Eligibility

• Items must be returned within **7 days of receipt**.
• The product must be **unused, unopened, and in its original packaging** unless it is faulty or damaged.
• Products like opened earphones, headphones, screen protectors, covers, or hygiene items **cannot be returned** due to hygiene and usability reasons.
• **Change of mind returns are not accepted.** Please ensure your selection before purchase.

How to Request a Return or Exchange

Initiating a return or exchange is simple. Follow these steps:

• Contact us via email at support@mytfc.co.za or WhatsApp at 078 722 9444 with your order number and clear reason for return.
• Provide clear photos or videos if the product is defective or damaged, this helps us expedite the process.
• Upon approval of your request, we will promptly provide you with the return address.

Return Shipping

• Customers are responsible for the cost of return shipping unless the return is due to **our error** (e.g., incorrect item sent, damaged upon arrival).

Refunds and Exchanges

Once your returned item is received and inspected, we will process your refund or exchange efficiently:

• Refunds will be processed to the original payment method within **7–14 working days** after the returned product has been approved.
• If you prefer, we can offer a **store credit** or an **exchange** for another item of equivalent value, provided the desired item is in stock.

Shop with Confidence at MyTFC

At MyTFC (The Fix Cellular), we are committed to providing you with not just high-quality **mobile accessories** but also transparent and fair policies. Our goal is your complete satisfaction. Thank you for choosing MyTFC for all your tech needs.

Contact Us for Shipping Queries

Should you have any questions about your order's shipping status, delivery options, or our **shipping policy**, please do not hesitate to contact our friendly customer service team. You can reach us at:

info@mytfc.co.za


or Call/WhatsApp 078 722 9444
. We're here to help!

Shop with Confidence at MyTFC: Your Trusted South African Partner Since 2017

As a **trusted store since 2017**, MyTFC (The Fix Cellular) is committed to providing not only top-quality mobile accessories but also a seamless and reliable shopping experience. Our **Quality Guaranteed** promise extends to every aspect of our service, including our efficient delivery process. Thank you for choosing us as your preferred online destination for all your **mobile accessory needs in South Africa**.