Quick Help and Information Section
Find quick answers to common questions about our services, pricing, delivery, and support. This section helps you understand everything clearly before making a decision or reaching out.
Delivery usually takes 1–5 working days depending on your location. Orders are dispatched via trusted courier partners like BobGo or The Courier Guy.
Yes, we deliver anywhere in South Africa using reliable courier services.
Delivery charges are calculated at checkout and vary based on your location and order size. Some products may qualify for free delivery.
We accept:
EFT (Bank Transfer)
Debit/Credit Cards
Instant EFT via secure payment gateways
Yes, returns are accepted within 7 days if the product is defective, damaged, or incorrect. Please read our Returns & Exchanges Policy for full details.
Due to hygiene reasons, we do not accept returns on:
Opened earphones/headphones
Screen protectors or cables with opened packaging
Items returned due to "change of mind"
We will gladly replace it (if in stock), or issue store credit. Contact us as soon as possible with photos of the issue.
Once your order is shipped, you’ll receive a tracking number via email or SMS. You can track it directly on the courier’s website.
For any issues or questions, reach out to us:
📧 support@mytfc.co.za
Our online store is open 24/7. Customer support is available:
Monday to Saturday: 9:00 AM – 6:00 PM