FAQs

Quick Help and Information Section

Find quick answers to common questions about our services, pricing, delivery, and support. This section helps you understand everything clearly before making a decision or reaching out.

1. How long does delivery take?

Delivery usually takes 1–5 working days depending on your location. Orders are dispatched via trusted courier partners like BobGo or The Courier Guy.

2. Do you offer nationwide delivery?

Yes, we deliver anywhere in South Africa using reliable courier services.

3. What are the delivery charges?

Delivery charges are calculated at checkout and vary based on your location and order size. Some products may qualify for free delivery.

4. What payment methods do you accept?

We accept:

EFT (Bank Transfer)

Debit/Credit Cards

Instant EFT via secure payment gateways

5. Can I return a product?

Yes, returns are accepted within 7 days if the product is defective, damaged, or incorrect. Please read our Returns & Exchanges Policy for full details.

6. What products cannot be returned?

Due to hygiene reasons, we do not accept returns on:

Opened earphones/headphones

Screen protectors or cables with opened packaging

Items returned due to "change of mind"

7. What if my item is faulty?

We will gladly replace it (if in stock), or issue store credit. Contact us as soon as possible with photos of the issue.

8. How do I track my order?

Once your order is shipped, you’ll receive a tracking number via email or SMS. You can track it directly on the courier’s website.

9. How can I contact support?

For any issues or questions, reach out to us:
📧 support@mytfc.co.za

10. What are your business hours?

Our online store is open 24/7. Customer support is available:
Monday to Saturday: 9:00 AM – 6:00 PM