MyTFC (The Fix Cellular) – Returns & Exchanges Policy

At MyTFC (The Fix Cellular), your satisfaction is our priority. As a trusted online store for mobile accessories in South Africa since 2017, we stand by the quality of our products. This **Returns & Exchanges Policy** is designed to be clear and fair, aligning with the Consumer Protection Act (CPA) of South Africa to ensure a smooth process should you need to return an item.

Last updated: June 2025

Eligibility for Returns – MyTFC Quality Guarantee

We want you to be completely happy with your purchase from **The Fix Cellular**. You may initiate a return for an eligible item within 7 calendar days of receiving it, provided it meets the following conditions:

  • The Item is Defective or Damaged on Arrival: If your product arrives faulty, broken, or not in working order, we will facilitate a return or exchange. This is part of our **Quality Guaranteed** commitment.
  • You Received the Wrong Item: If there was an error in dispatch and you received a product different from what you ordered, we will correct it.
  • The Product is Unopened, Unused, and in its Original Packaging: For non-defective items, the product must be in its original, sealed, and undamaged packaging, with all accessories, manuals, and free gifts included. It must be in a resalable condition.

This **returns policy for South Africa** ensures fairness for all our valued customers.

Items NOT Eligible for Return: Please Read Carefully

To uphold hygiene standards and for the protection of all our customers, certain items cannot be returned once opened or used, unless they are proven defective upon arrival. We strictly adhere to these exclusions:

  • Opened Earphones, Headphones, and Hygiene Products: Due to health and hygiene reasons, once the seal is broken or packaging is opened on these items, they are non-returnable.
  • Phone Screen Protectors or Cables if Packaging is Opened: Once opened, these items cannot be resold and are therefore non-returnable unless faulty.
  • Change of Mind Purchases: We do not offer refunds or exchanges for reasons such as “I don’t like it,” “I ordered the wrong colour,” or “I found it cheaper elsewhere.” Please ensure you choose carefully before purchasing.

MyTFC Exchange Policy

Should you receive a defective or incorrect product that is eligible for return, our primary goal is to provide you with a working replacement:

  • If Stock is Available: Defective or incorrect products will be promptly exchanged for the correct item, provided we have stock.
  • Otherwise, a Store Credit Will Be Offered: If an exact replacement is not immediately available, a store credit for the full purchase value will be issued. This credit can be used for any other **mobile accessories** available on our site.
  • Refund Option: In cases where an exchange is not possible and store credit is not preferred, a refund may be processed (see Refund Process below).

Our aim is to resolve issues quickly and fairly, reflecting our commitment as **The Fix Cellular**.

MyTFC Refund Process

Once your return has been approved and the item received and inspected, refunds will be processed efficiently:

  • Refund Method: Refunds will be made to your original payment method used during the purchase.
  • Processing Time: Please allow 7-14 working days for the refund to reflect in your account, depending on your bank’s processing times.
  • Shipping Fees: Original shipping fees are generally non-refundable, unless the return is solely due to our error (e.g., incorrect item sent, defective on arrival).

Return Shipping – Responsibilities

Understanding who covers the return shipping costs is important for our transparent **Returns Policy South Africa** framework:

  • Customer Responsibility: In most cases, customers are responsible for the costs associated with returning the item to MyTFC. This includes situations where the item is unopened but no longer desired.
  • MyTFC Responsibility: We will cover the return shipping costs only in cases where the return is due to our error (e.g., incorrect item sent, product damaged upon delivery, or confirmed manufacturing defect).
  • Return Address: The specific address for returns will be provided to you upon the approval of your return request. Please do not send items back without prior approval and instructions.

How to Initiate a Return

To start your return or exchange process, please follow these steps:

  1. Contact our customer service team at info@mytfc.co.za or Call/Whatsapp 078 722 9444 within 7 days of receiving your item.
  2. Provide your order number, the name of the item(s) you wish to return, and a clear reason for the return (e.g., “damaged,” “wrong item,” “unopened”).
  3. Attach clear photos or a video if the item is damaged or defective.
  4. Our team will review your request and guide you through the next steps, including providing the return address if approved.

Thank you for shopping with MyTFC (The Fix Cellular). We are committed to ensuring you have a positive experience with our **mobile accessories** and services.